Since it’s inception in 1989, The HopeLine has grown into a well-funded, highly technological, and strategically operated call center that supplements the Dawson McAllister Live nationally syndicated radio show.

The HopeLine is staffed by Phone Coaches, primarily operating out of three call centers in Tennessee, Pennsylvania, and South Dakota. Each Phone Coach has been required to submit an application and three letters of recommendation, which are reviewed by HopeLine leadership. Furthermore, each applicant submits to a background check and must also complete a 6-hour training program. During this training, Phone Coaches are exposed to skills which are essential to helping callers. These skills include, but are not limited to, active listening, encouraging, as well as identifying local resources in the community from which the call has originated. Equally as important, Phone Coaches receive specific training on dealing with issues of suicide and abuse. The information presented in this training is in compliance with laws governing mandated reporting of these issues. The training is also consistent with commonly held practices for approaching the issues of suicide and abuse.

During the life of the HopeLine, Phone Coaches have handled hundreds of thousands of calls from desperate and hurting teenagers and young adults whose issues and concerns are complex and deep. Never has the HopeLine been presented with a legal claim or a lawsuit. HopeLine leadership takes seriously this record of excellence and makes it a top priority to limit legal liability. Dawson McAllister Live does maintain media perils liability insurance to provide protection against potential media related legal claims and/or lawsuits.

To contact The HopeLine, click here.