Last Updated: June 14, 2023
What is personal information?
The term “personal information” means information that identifies an individual, or from which an individual could be identified (such as name, address, telephone number, email address, credit card number or other account number), and information about that individual’s location or activities, such as information about his or her use of the Site. Personal information also includes demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you.
What personal information do we collect and how do we use it?
Personal information may be collected in a number of ways when you use the Site. At several places on our Site, we may collect certain information you voluntarily provide to us, which may contain personal information. If you visit the Site, participate in a Live Chat with a Hope Coach, send us an email, or otherwise communicate with us, we may collect your name, contact information, and other information that you provide.
Your state’s laws may not recognize a legal privilege in your communications with us. In this event, it is possible that a court of law can force us to reveal information that you provide to us. If you are concerned about this possibility, please click here to contact us.
Policy With Respect to Minors
We do not specifically solicit information from minors (defined as children under the age of 13). We request that parents assist their children before the children volunteer any information online (not just to us, but to any web-based service) and we also ask that children get their parents’ consent before providing any such information.
Any information submitted will be treated as information submitted by an adult, since we are unable to determine any specific user’s age. If we become aware that a child under the age of 13 has provided us with personal information, we will remove this information from our files unless directed by law enforcement or another government agency to do so. If a parent or guardian becomes aware that his or her child has provided personal information to us without consent, the parent can click here to contact us.
Collection and Sharing of Information Pursuant to Legal Requirements
Please note that some states require us, by law, to record and report information regarding abuse of someone less than 18 years of age, or vulnerable or disabled adults, including persons over 60 years of age, or persons who are in danger of committing suicide or a violent act against others. If you provide such information to us and provide information that could identify you or your location, we may have to record such information and provide it to the appropriate authorities.
By using our Site and providing personal information, you authorize us to reveal such information to law enforcement or other governmental officials as we, in our sole discretion, believe is necessary or appropriate, in connection with compliance with laws. Also, by law, if we fear that you are in danger of harming yourself or others, or we have reasonable cause to believe that you are under 13 years of age, we may be required to disclose whatever information you provide to appropriate authorities and/or your guardians. We may also have to release certain information you provide to comply with valid legal requirements (such as subpoenas and court orders). In the event that we are required to disclose information about you to a third party, we will attempt to notify you unless doing so would violate a law or court order.
At your request, we can send you personalized emails and secure electronic messages on subjects about which you are interested. If you do not want to receive future e-mails from us, please click here and write in the comments section you would like to unsubscribe from all email.
Information You Provide for Donations or Purchases
Other information we collect
When you use our Site, we may also collect information that, by itself, cannot be used to directly identify or contact you, such as demographic information or technical information (such as the type of browser you are using or the website you visit immediately before or after you visit our Site). Such information may also include the information you provide through the use of our Site, such as the terms you enter into a search form. This information helps us evaluate website usage and trends, and allows us to improve our website content.
For each visitor to our Sites, our server may automatically recognize the consumer’s domain name, IP Address, Browser Type, Operating System, Date and Time of access, pages visited, URL of the page you initially access, and more. We will not record your email address without your authorization. In general, we will not request that you reveal any personal information while browsing our sites.
• We compile aggregate information on the pages that consumers visit, any information volunteered by the consumer, and all purchases made from our online e-store.
• The information collected is used to improve the content of our Sites and is not shared with any other organizations.
• If you register on our Sites, the information you provide is used to update and maintain our files. We collect and save such information so that, to the extent possible, you will not be required to submit it each time you visit our Sites or use a feature.
• A cookie is a small data file that is written to the hard drive of your computer when you visit certain websites. We do not engage cookies, unless you use the login feature of our system. If you do use the login feature, cookies are set only to keep track of your user account and only contain information that you specifically supply to us.
• It is the policy of TheHopeLine, Inc. to provide services to all persons within our designated age parameters (13 to 29) without regard to race, color, national origin, religion, gender, sexual orientation, or disability. No person shall be excluded from participation in, or be denied the benefits of, any service; or be subjected to discrimination because of race, color, national origin, religion, gender, sexual orientation, or disability.
1. Acceptance of Agreement.
The content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the Sites are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use, or publication by you of any component of the Sites, except as allowed by Section 4 below, is strictly prohibited. You do not acquire ownership rights to any content, document, or other materials viewed through the Sites. The posting of information or materials on the Sites does not constitute a waiver of any right in such information and materials. Some of the content on the Sites is the copyrighted work of third parties.
3. Service Marks.
Dawson McAllister Live, TheHopeLine, and other logos and graphics used in conjunction with the Sites are our service marks or registered service marks or trademarks. You agree not to use such logos or marks in any manner likely to cause commercial confusion or in any way that disparages or discredits us. Other product and company names mentioned on the Sites may be trademarks of their respective owners.
4. Limited License; Permitted Uses.
You are granted a non-exclusive, non-transferable, revocable license (a) to access and use the Sites strictly in accordance with this Agreement; (b) to use the Sites solely for internal, personal, non-commercial purposes; and (c) to print out discrete information from the Sites solely for internal, personal, non-commercial purposes and provided that you maintain all copyright and other policies contained therein. You agree that we may terminate your use of the Sites at any time for any reason. Termination of your right to use or access the Sites shall not in any way effect your obligations under this Agreement prior to such termination or our rights against you after termination. No print out or electronic version of any part of the Sites or their contents may be used by you in any litigation or arbitration matter whatsoever under any circumstances.
5. Restrictions and Prohibitions on Use.
6. Forms, Agreements & Documents
We may make available through the Sites or through other Web sites sample and actual forms, checklists, business documents, and legal documents (collectively, Documents). All Documents are provided on a non-exclusive license basis only for your personal one-time use for non-commercial purposes, without any right to re-license, sublicense, distribute, assign or transfer such license. Documents may be provided for a charge and without any representations or warranties, express or implied, as to their suitability, legal effect, completeness, timeliness, accuracy, and/or appropriateness. THE DOCUMENTS ARE PROVIDED AS IS, AS AVAILABLE, AND WITH ALL FAULTS, AND WE AND ANY PROVIDER OF THE DOCUMENTS DISCLAIM ANY WARRANTIES, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The Documents may be inappropriate for your particular circumstances. Furthermore, state laws may require different or additional provisions to ensure the desired result. You should consult with legal counsel to determine the appropriate legal or business documents necessary for your particular transactions, as the Documents are only samples and may not be applicable to a particular situation. Some Documents are public domain forms or available from public records.
7. No Legal/Medical Advice or Attorney-Client or Doctor/Patient Relationship.
Information contained on or made available through the Sites is not intended to and does not constitute legal or medical advice, recommendations, mediation or counseling under any circumstance and no attorney-client or doctor-patient relationship is formed. We do not warrant or guarantee the accurateness, completeness, adequacy or timeliness of the information contained in or linked to/from the Sites. Your use of information on the Sites or materials linked to the Sites is entirely at your own risk. We are not a law firm or health care practitioner and the Sites are not a lawyer referral service or intended to provide medical or mental health care advise (for which you should seek professional assistance). None of your communications with us are considered privileged information and may have to be disclosed to third parties. The information contained in or made available through the Sites (including but not limited to information contained on message boards, in text files or in chats) cannot replace or substitute for the services of trained professionals in any field, including, but not limited to, financial, medical or legal matters. In particular, you should consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention.
8. Linking to the Site.
You may provide links to the Sites, provided (a) that you do not remove or obscure, by framing or otherwise, advertisements, the copyright notice, or other notices on the Sites, (b) your site does not engage in illegal or pornographic activities, and (c) you discontinue providing links to the Sites immediately upon request by us. To seek our permission, please click here to contact us.
The Sites may contain advertising and sponsorships. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Sites is accurate and complies with applicable laws. We are not responsible for the illegality or any error, inaccuracy, or problem in the advertiser’s or sponsor’s materials.
Certain sections of, or offerings from, the Sites may require you to register. If registration is requested, you agree to provide us with accurate, complete registration information. Your registration must be done using your real name and accurate information. Each registration is for your personal use only and not on behalf of any other person or entity. We do not permit (a) any other person using the registered sections under your name; or (b) access through a single name being made available to multiple users on a network. You are responsible for preventing any unauthorized use resulting from use of your registration information other than as set out in this Agreement.
11. Errors, Corrections and Changes.
We do not represent or warrant that the Sites will be error-free, free of viruses or other harmful components or defects, or that defects will be corrected when they are detected. We do not represent or warrant that the information available on or through the Sites will be correct, accurate, timely or otherwise reliable. We may make changes to the features, functionality or content of the Sites at any time. We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Sites, including any materials provided by you through the Sites.
12. Third Party Content.
Third party content may appear on the Sites or may be accessible via links from the Sites. We are not responsible for and assume no liability for any mistakes, misstatements, defamation, omissions, falsehood, obscenity, pornography or profanity in the statements, opinions, representations or any other form of content on the Sites. You understand that the information and opinions in the third partycontent represent solely the opinions of the author and such opinions are neither endorsed by nor do they necessarily reflect our belief or opinion with respect to any subject.
13. Unlawful Activity.
We reserve the right to investigate complaints or reported violations of this Agreement and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses, and traffic information.
You agree to indemnify, defend and hold us and our partners, agents, officers, directors, employees, subcontractors, successors, assigns, third party suppliers of information and documents, attorneys, advertisers, product and service providers, and affiliates (collectively, “Affiliated Parties”) harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Sites.
Your right to use the Sites is not transferable or assignable. Any password or right given to you to obtain information or documents is not transferable or assignable.
THE INFORMATION, CONTENT AND DOCUMENTS FROM OR THROUGH THE SITES ARE PROVIDED “AS-IS,” “AS AVAILABLE,” WITH ALL FAULTS, AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE, EXCEPT AS PROVIDED IN SECTION 17(b). IN PARTICULAR, BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION AND LIMITATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US AND YOU. THESE SITES AND THE PRODUCTS, SERVICES, DOCUMENTSAND INFORMATION PRESENTED WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THESE SITES OR OTHERWISE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.
APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
ALL RESPONSIBILITY OR LIABILITY FOR ANY DAMAGES CAUSED BY VIRUSES CONTAINED WITHIN THE ELECTRONIC FILE CONTAINING A FORM OR DOCUMENT IS DISCLAIMED.
17. Limitation of Liability
(a) We and any Affiliated Party shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions from the Sites or any services or products obtainable therefrom, (b) the unavailability or interruption of the Sites or any features thereof, (c) your use of the Sites, (d) the content contained on the Sites, or (e) any delay or failure in performance beyond the control of a Covered Party.
(b) THE AGGREGATE LIABILITY OF US AND THE AFFILIATED PARTIES IN CONNECTION WITH ANY CLAIM ARISING OUT OF OR RELATING TO THE SITES AND/OR THE PRODUCTS, INFORMATION, DOCUMENTS AND SERVICES PROVIDED HEREIN OR HEREBY SHALL NOT EXCEED $100 AND THAT AMOUNT SHALL BE IN LIEU OF ALL OTHER REMEDIES WHICH YOU MAY HAVE AGAINST US AND ANY AFFILIATED PARTY.
18. Use of Information.
19. Third-Party Services.
We may allow access to or advertise certain third-party product or service providers (“Merchants”) from which you may purchase certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing, and customer service. We are not a party to the transactions entered into between you and Merchants. You agree that use of or purchase from such Merchants is AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.
20. Third-Party Merchant Policies.
All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on any Merchant sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
You represent and warrant that if you are making a donation or purchasing something from us or from Merchants that (i) any credit information you supply is true and complete, (ii) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any applicable taxes.
24. Links to other Web Sites.
The Sites contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Sites does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Sites and access these third-party sites, you do so at your own risk.
25. Copyrights and Copyright Agents.
We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Copyright Agent the following information:
a. An electronic or physical signature of the person authorized to act on behalf of owner of the copyright interest;
b. A description of the copyrighted work that you claim has been infringed;
c. A description of where the material that you claim is infringing is located on the Site;
d. Your address, telephone number, and email address;
e. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
f. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Our Copyright Agent for Notice of claims of copyright infringement on the Site can be reached by click here to contact us and direct it to the Copyright Agent.
26. Information and Press Releases.
The Sites contains information and press releases about us. We disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.
27. Legal Compliance.
You agree to comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Sites and the Content and Materials provided therein.
28. Refund and Return Policy.
DMA/THL are incorporated under the name of “TheHopeLine, Inc.” TheHopeLine is a Tennessee non-profit corporation and maintains tax-exempt status under Section 501(c)(3) of the Federal Tax Code. As such, substantially all of financial transactions processed through our Sites are voluntary contributions from donors wishing to support our mission and causes. On a much lesser scale are transactions related to sales of merchandise from our store, when offered. Because contributions are voluntary, they may be refunded at any time. Refunds from sales of merchandise are considered on a case-by-case basis. Please click here to contact us for a refund.
Please note, however, that certain products and services mentioned on our Sites may be sold by third parties or are linked to third party Web sites, and we have no responsibility or liability for those products or services.
This Agreement shall be treated as though it were executed and performed in Nashville, Tennessee, and shall be governed by and construed in accordance with the laws of the State of Tennessee (without regard to conflict of law principles). Any cause of action by you with respect to the Sites (and/or any information, Documents, products or services related thereto) must be instituted within one (1) year after the cause of action arose or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 16 and Section 17. The language in this Agreement shall be interpreted as to its fair meaning and not strictly for or against any party. This Agreement and all incorporated agreements and your information may be automatically assigned by us in our sole discretion to a third party in the event of an acquisition, sale or merger. Should any part of this Agreement be held invalid or unenforceable, that portion shall be construed consistent with applicable law and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Sites is in conflict or inconsistent with this Agreement, this Agreement shall take precedence. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under this Agreement shall survive any termination of this Agreement.
Any legal controversy or legal claim arising out of or relating to this Agreement or our services, excluding legal action taken by us to collect or recover damages for, or obtain any injunction relating to, Sites operations, intellectual property, and our services, shall be settled solely by binding arbitration in accordance with the commercial arbitration rules of JAMS (https://www.jamsadr.com/rules-comprehensive-arbitration/). Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in Nashville, Tennessee, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Either you or usmay seek any interim or preliminary relief from a court of competent jurisdiction in Nashville, Tennessee necessary to protect the rights or property of you and us pending the completion of arbitration. Each party shall bear one-half of the arbitration fees and costs incurred through JAMS.